Did you remove iDEAL issuer from your checkout page?

iDEAL is the most used online payment method in the Netherlands. More than 210,000 Dutch businesses offer this option to customers. Almost all Dutch consumers use iDEAL. The method has existed for many years and stayed the same for a long time. That is now changing. It is important that digital payment options continue to improve. This also applies to iDEAL. We can now look forward to the arrival of iDEAL 2.0. One of the most striking changes is the removal of the bank selection in the payment process. It is important to update your webshop's checkout page in time. This way, you meet the new standards. We are happy to tell you more.

The arrival of iDEAL version 2.0

iDEAL has been around for 20 years and we are used to it. Almost 100 percent of all Dutch consumers use it. It has become a trusted system for online payments through the bank environment. More than a billion iDEAL transactions are completed each year. But iDEAL as we know it will disappear. This is necessary because the way we shop and pay online has changed. More and more people shop using mobile devices. Consumers expect the payment process to be quick and easy. That is why iDEAL is introducing a new version. It offers new features and improves the payment experience.

What will change with iDEAL?

iDEAL 2.0 brings major changes compared to the old version. One of the most important changes is the introduction of a new payment page. Consumers no longer need to choose their bank before paying. After selecting iDEAL, they are redirected to a central payment page. On that page, they can choose their bank. This shortens the payment process. It also makes paying faster.

What does this mean for webshop owners?

Almost every Dutch webshop offers iDEAL. More and more international webshops use it too. The switch to iDEAL 2.0 brings changes for all of them. The first step for webshop owners is to remove the bank selection dropdown from their checkout page. If you don’t do this, customers may get confused. Some payments might even fail. An outdated checkout page can also harm the user experience. That could lower your conversion rate. We will explain what you should do, depending on your current iDEAL setup.

Removing the bank selection option

The first step is to remove the bank selection from your checkout page. Make sure you no longer send an 'Issuer ID' with your payment requests. This ensures customers are redirected to the new iDEAL payment page. There they can select their bank.

Updating your e-commerce plugin

Make sure your e-commerce plugin is updated to the latest version. Then disable the bank selection option in your settings. This prevents the dropdown menu from appearing at checkout.

What if you use a Mollie checkout?

Many webshops use Mollie and its checkout system. If this applies to your shop, there is nothing you need to do. Mollie has already migrated these checkouts to iDEAL 2.0.

What are the benefits of switching to iDEAL 2.0?

After 20 years of using iDEAL, changes in the payment process may feel like a challenge. But switching to iDEAL 2.0 comes with real benefits. We’ll go over some of them here.

The user experience improves

User experience is very important. If customers have a bad experience, they will not hesitate to buy elsewhere. iDEAL 2.0 makes the payment process smoother. Unnecessary steps are removed. This makes it easier to pay. Customers will be more satisfied. They are also more likely to return.

Conversion rates go up

You want as many visitors as possible to complete their purchase. Long or unclear payment steps make people quit. iDEAL 2.0 shortens the process. This means fewer people will abandon their purchase. That improves your webshop’s conversion rate.

iDEAL 2.0 is future-proof

It is important to keep your webshop up to date. People don’t like to shop at outdated sites. Switching to iDEAL 2.0 gets you ready for future features. It also shows customers that your webshop keeps up with new developments.

Frequently asked questions about iDEAL 2.0

We understand that the switch to iDEAL 2.0 can raise questions. After using the old iDEAL for 20 years, this is a big change. Many webshop owners are unsure what to expect. That’s why we will answer a few common questions here.

What happens if I don’t remove the bank selection?

You must remove the bank selection before the deadline. If not, the payment flow will be confusing for your customers. Some might decide not to complete their purchase. Failed payments will be more likely. Customer satisfaction will drop.

How do I know if my plugin is up to date?

Check with your e-commerce platform or Payment Service Provider. They can tell you if you have the latest version of the iDEAL plugin. If you don’t, they can help you update it.

Will switching to iDEAL 2.0 cost money?

That depends. Some providers charge for the migration, but not all. Ask your Payment Service Provider about any costs. Also check how much they charge if there are costs.

Will I still see which bank was used for payment?

Yes. With the old iDEAL, you could see the customer’s bank. This does not change with iDEAL 2.0. You still get the full payment info, including the bank used.

What if my customers have questions about iDEAL 2.0?

Your customers may need time to get used to the new flow. Inform them in advance. You could send out a newsletter. You could also add a message to your website. It’s smart to explain the benefits of iDEAL 2.0 clearly. That will help customers feel confident and informed.

Make sure your webshop is ready for iDEAL 2.0

Online payments in the Netherlands stayed the same for a long time. That’s why this switch feels like a big step. For consumers, it makes the payment process simpler and faster. As a webshop owner, you must update your checkout page in time. This ensures a smooth transition. Let your customers know what’s coming. Tell them how iDEAL 2.0 will improve their shopping experience. If you take action early, your webshop and your customers will be ready for iDEAL 2.0.